Terms and conditions

TERMS AND CONDITIONS OF SALE

Legal Notes

1. SITE OWNER AND SELLER

The site www.ice-key.it is owned by:

Simonelli Roberto Individual Company
based in Pietra de' Giorgi (PV), Località Montevico 4/A – Italy
VAT number 04669850960
C.F. SMNRRT70C24B832T
REA PV-312840

Owner of the registered trademark ICE-KEY | IN CASE OF EMERGENCY.

Hereinafter "Seller".

2. OBJECT OF THE CONTRACT AND SCOPE OF APPLICATION

These General Conditions govern:

  • the offer and sale of products marketed through the site;

  • the methods of use of the ICE-KEY devices;

  • the relationships between Seller and Customer.

Placing the order implies full acceptance of these conditions.

3. NATURE OF THE PRODUCT - IMPORTANT WARNINGS

3.1 ICE-KEY devices are electronic instruments equipped with NFC technology intended exclusively for storing and consulting information entered by the user.

3.2 The devices:

  • they do not constitute medical devices pursuant to Regulation (EU) 2017/745;

  • they are not and do not replace healthcare facilities;

  • they do not replace official emergency systems;

  • they do not replace life-saving devices;

  • they do not guarantee rescue interventions;

  • they do not guarantee reading by third parties.

3.3 Operation depends on:

  • NFC reading device compatibility;

  • environmental conditions;

  • physical integrity of the product;

  • correct data entry by the user.

3.4 The Seller does not guarantee that the device will actually be read in emergency situations.

4. USER RESPONSIBILITY

The user is solely responsible:

  • of the truthfulness, correctness and completeness of the data entered; 

  • updating the information;

  • the correct use of the device;

  • the application of the product on objects, PPE or clothing;

  • the conservation of the product in suitable conditions.

​The Seller does not verify or validate the data entered by the user.

5. LIMITATION OF LIABILITY

The Seller does not guarantee:

  • that the device is read by third parties;

  • that NFC technology is compatible with all devices;

  • that access to data occurs in every emergency situation;

  • that third parties proceed to consult the stored information.

To the extent permitted by law, the Seller cannot be held responsible for:

  • direct or indirect damage;

  • loss of profit;

  • loss of chances;

  • incorrect, incomplete or outdated data;

  • failure to consult (read the device) by third parties;

  • damage resulting from failure to provide assistance;

  • improper use;

  • alteration or tampering with the product;

  • damage resulting from malfunctions of third-party devices.

In any case, except in cases of willful misconduct or gross negligence and within the limits permitted by law, any overall liability of the Seller cannot exceed the amount actually paid by the Customer for the purchase of the product.

​The user expressly releases the Seller from any liability deriving from improper use or use that does not comply with the intended use.

​6. PURCHASE METHOD

The Customer can purchase the products available in the online catalogue.

The contract is considered concluded only after:

  • order confirmation via e-mail;

  • receipt of payment, where applicable.

It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but may differ in colour, size and accessory products present in the figure. The purchase support information is generic information material.

The sales prices displayed include VAT and any other taxes, where applicable.

The Seller reserves the right to refuse orders that are incomplete, anomalous or suspected of fraud.

7. PRICES AND PAYMENTS

Prices are expressed in Euros and include VAT, where applicable.

The Seller reserves the right to change prices at any time, without prejudice to the price applied at the time of the order.

The available payment methods are indicated on the site.

For each order placed on the site, a sales document will be issued for the material shipped. For issuing the invoice, the information provided by the Customer at the time of the order is valid. It is necessary to indicate the C.F. or the P.I. at the time of purchase, in order to correctly issue the sales invoice.

8. SHIPPING AND COMPLAINTS

Delivery takes place via selected couriers within a maximum of 30 days from the conclusion of the contract, unless otherwise agreed between the parties, pursuant to art. 61 of Legislative Decree 206/2005.

The Customer is required to verify the integrity of the package upon delivery. Any anomalies must be reported immediately to the courier with written reservation.

​9. LEGAL GUARANTEE OF CONFORMITY

Pursuant to Legislative Decree 206/2005 (Consumer Code), the products are covered by a 24-month legal guarantee for defects of conformity.

The warranty does not cover:

  • normal wear and tear;

  • accidental damage;

  • improper use;

  • modifications or tampering;

  • exposure to chemicals or corrosive agents;

  • perforations or physical alterations.

10. RIGHT OF WITHDRAWAL

The consumer customer can exercise the right of withdrawal within 14 days of delivery, pursuant to articles. 52 et seq. of Legislative Decree 206/2005.

The right of withdrawal is excluded for:

  • customized products;

  • tailor-made products;

  • products modified at the Customer's request.

The refund will be made with the same payment method used for the purchase, unless otherwise agreed.

The Customer must return the product accompanied by any accessories by shipping, using a carrier of his/her choice and at his/her own expense. The shipping address will be communicated in response to the withdrawal email.

For further information, please refer to the Returns Policy on the site's checkout page.

For clarifications or complaints, the Customer can contact the Seller at the references indicated in the CONTACTS section of the site.

11. PROCESSING OF PERSONAL DATA

The processing of personal data is governed by the Privacy Policy published on the site, drawn up pursuant to Regulation (EU) 2016/679 (GDPR).

The e-commerce site does not request or directly process health data or particular categories of data pursuant to art. 9 GDPR.

If the user, in the context of the use of ICE-KEY devices or any connected digital services (e.g. platforms, applications or reserved areas), voluntarily enters health data or particular categories of data pursuant to art. 9 GDPR:

– acts under its own exclusive responsibility;
– declares that he/she has a legitimate right to be included;
– gives, where necessary, explicit consent to the relevant processing;
– relieves the Seller from responsibility relating to the content of the data entered.

12. FORCE MAJEURE

The Seller will not be responsible for delays or failures resulting from causes of force majeure, unforeseeable events or events beyond its control.

13. APPLICABLE LAW

These Conditions are governed by Italian law, including Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 (electronic commerce).

14. JURISDICTION

For consumer customers: the court of the place of residence or domicile of the consumer is competent.

For professional clients or companies: the Court of Milan has exclusive jurisdiction.

15. PARTIAL VALIDITY

The possible invalidity of a clause does not imply invalidity of the remaining provisions.

16. MODIFICATIONS

The Seller may modify these Conditions at any time. The changes apply exclusively to orders concluded after their publication.
For each order, the version of the General Conditions accepted by the Customer at the time of purchase remains valid.

17. SPECIFIC APPROVAL OF UNFAIR CLAUSES

Acceptance of these General Conditions occurs by selecting a specific separate and not pre-selected box in the online purchasing process.

Pursuant to and for the purposes of the articles. 1341 and 1342 of the Civil Code, the Customer specifically approves, by selecting a distinct and separate checkbox, the following clauses:
3 (Nature of the product), 4 (User responsibility), 5 (Limitation of liability), 8 (Shipping and disputes), 10 (Exclusions of the right of withdrawal), 12 (Force majeure), 14 (Jurisdiction).

Last update: 12/31/2025